Remote Services

Infobiz delivers an end to end Remote IT Infrastructure Management, and helps the client to properly monitor and manage the IT Infrastructure to ensure reliable performance for mission-critical applications and business users. Infobiz offers end-to-end Infrastructure Management Services(IMS) for consultancy, design, application hosting, implementation and remote infrastructure management. Since IT infrastructure is the keystone of the success of an enterprise, Infrastructure Management Services (IMS) enables organizations to concentrate on their core businesses, while leaving the IT infrastructure to service providers having critical capabilities the understanding of the IT infrastructure, the resources, the tools and functional expertise.
ITIL, the Information Technology Infrastructure Library is the de-facto worlds best practice for IT Service Management. Infobiz managed services framework has been developed through the combination of IT Infrastructure Library (ITIL) practices & best of breed technology to provide a high quality and effective solution. Infrastructure Management Services provides the services related to monitoring, managing and enhancing the performance of an enterprise's IT infrastructure. This includes Helpdesk Services, Server Management, Data Center Management, Network Management, Asset Management, Desktop Support,IT Security Services, Application Management Services, etc.
    Benefits to Client
  • Continuous innovation through service improvement recommendations, analysis of incident patterns/events for system stability, access to experienced infrastructure resources across technology landscape.
  • Significant cost savings in the first year with year-on-year improvements.
  • Improve reliability of infrastructure and increase flexibility in operations
  • Reduce operational and maintenance costs
  • Improve asset utilization
  • 24*7 availability of skilled resources
  • SLA based service management
  • Better ROI on IT investments
  • Network Management
  • Availability Management
  • Network Latency monitoring
  • Infrastructure Availability
  • Network throughput Monitoring
  • Network Data Loss monitoring
  • Link Threshold Monitoring
  • Network Fault Tolerance
  • Bandwidth Utilization
  • Switch Port Availability Management
  • Hop-to-Hop basis utilization
  • Vendor and Onsite escalations
  • Performance Management
  • Availability Management
  • Device Availably
  • CPU Utilization
  • Disk Utilization
  • Sevices Monitoring
  • Post response time monitoring
  • Vendor and Onsite escalations
  • Backup Monitoring
  • OS Hardening
  • OS fine-tuning and troubleshooting
  • Updates and Security Patch deployment
  • Service throughput management
  • Log file Management
  • Configuration of Backup Batches/Scripts
  • OS troubleshooting
  • Application and Security Management
  • Application Monitoring
  • Firewall Management
  • Patch Management
  • Antivirus Management
  • Active Directory Monitoring
  • MS Exchange Monitoring
  • System and Application Events